Privacy Policy

Effective Date: Monday, July 7, 2025


Welcome to SMIL (smil.care), a platform built by Pencilixel Inc. to connect families, individuals, and Personal Support Workers (PSWs) through accessible, human-centered technology. We are committed to protecting your privacy and handling your personal data with care, transparency, and respect.

1. What We Collect? We collect personal data that you voluntarily provide, including:

• Name, email, contact information
•  Service needs or caregiving preferences
• PSW credentials and availability
• Survey responses and app usage patterns
• Device information (for app performance and diagnostics)

2. How We Use Your Data? We use your data to:

• Match families with qualified PSWs
• Enable real-time booking, emergency backup, and coordination features
• Improve platform features through usage analytics
• Send updates, product news, and relevant community insights
• Ensure safety and compliance within our system

3. Data Sharing We do not sell your personal data. We may share your information with:

• Verified care professionals (only when you engage with them)
• Trusted partners (e.g., for secure payment processing or technical support)
• Government agencies (only when required by law or public health mandates)

4. Security We follow strict security protocols and comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Data is encrypted in transit and at rest. Access is limited to trained personnel.

5. Your Rights You may:

• Request a copy of your personal data
• Ask us to update or correct inaccurate info
• Withdraw consent or delete your account at any time

6. Cookies & Analytics We use cookies and analytics tools (e.g., Google Analytics) to understand how users interact with the platform. This helps us improve usability and accessibility.

7. Children Our platform is not directed at children under 13 without guardian involvement. If you’re a caregiver using SMIL for a child, you affirm that you have the legal authority to share their information.

8. Changes to This Policy We may update this policy periodically. Major changes will be communicated on our website or via email.

Contact Us:

Pencilixel Creative Solution Inc.

Email: legal@smil.care